Delete your account and data
This page is for the ExPlora4D app (Android, com.thedworak.explora4d) and the 3D viewer at viewer.thedworak.com, both by Daniel Dworak. Use it to request deletion of your repository account and all data associated with it.
How it works
- Send the request from the e-mail address registered with your account (the button above opens a pre-filled message to [email protected]).
- Include your username. If you use a repository other than viewer.thedworak.com, include its address.
- We may ask you to confirm the request so that nobody else can delete your account.
- We delete the account and its data within 30 days and let you know when it is done.
Have a subscription? Deleting the account does not cancel it. Cancel the Business subscription first in Google Play → Subscriptions.
What is deleted
- Your account: username, e-mail address, password hash and account status.
- The app plan linked to the account (plan type, expiry date, app user ID).
- All models you uploaded, including converted files and thumbnails.
- Bug reports that contain your e-mail address.
- Your customer record at RevenueCat (our purchase service), on our request.
What is kept, and for how long
- Purchase and transaction records kept by Google Play, and by us where tax and accounting law requires it.
- Server logs (IP address, request data): deleted automatically within 30 days.
- Automatic crash reports without your e-mail address: deleted automatically within 90 days.
Deleting some data without deleting the account
- Uploaded models: delete them yourself at any time in the models panel.
- Other data (e.g. a bug report or the linked plan): send an e-mail to [email protected] saying what to delete.
- Data on your device (saved models, settings): clear the app’s storage in Android settings or uninstall the app.
- Advertising ID: reset or delete it in Android settings (Privacy → Ads).
No account?
Without an account the app keeps your models and settings only on your device, so uninstalling the app removes them. We hold no account data about you.
More details: Privacy Policy.